Refund policy
Return Policy
At Zora Moto, we want you to be completely satisfied with your motorcycle gear and accessories. If an item does not suit your motorcycle handlebars or riding requirements, we offer a comprehensive return window. Due to road safety regulations and mechanical surface preservation standards, please review our return conditions below carefully.
1. Return Window
Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.
2. Return Eligibility and Conditions
To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:
- The motorcycle mount, dampener, LED light, luggage bag, or protective gear must be completely uninstalled, unused on a vehicle, unscratched, and in its original, brand-new condition.
- All original packaging, molded protective inner trays, handlebar spacers, Allen keys, wiring harnesses, and instruction sheets must remain fully intact and untampered within the box.
- Items showing signs of clamp marks on anodized aluminum, stripped mounting bolts, cut/spliced electrical wires, road grime, or damaged retail cartons will be strictly rejected during our quality inspection.
3. Return Shipping Costs
The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the weight of metal hardware and electronic components, we recommend using a trackable shipping service and purchasing parcel insurance, as Zora Moto cannot guarantee receipt of returned items without tracking proof.
4. How to Initiate a Return
- Contact our customer support team at support@zoramoto.store within 30 days of delivery. Please include your order number, motorcycle make/model, item details, and reason for return.
- Our support team will review your request and provide you with an authorized return warehouse address and specialized packaging instructions.
- Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.
Return Policy
At Zora Moto, we want you to be completely satisfied with your motorcycle gear and accessories. If an item does not suit your motorcycle handlebars or riding requirements, we offer a comprehensive return window. Due to road safety regulations and mechanical surface preservation standards, please review our return conditions below carefully.
1. Return Window
Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.
2. Return Eligibility and Conditions
To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:
- The motorcycle mount, dampener, LED light, luggage bag, or protective gear must be completely uninstalled, unused on a vehicle, unscratched, and in its original, brand-new condition.
- All original packaging, molded protective inner trays, handlebar spacers, Allen keys, wiring harnesses, and instruction sheets must remain fully intact and untampered within the box.
- Items showing signs of clamp marks on anodized aluminum, stripped mounting bolts, cut/spliced electrical wires, road grime, or damaged retail cartons will be strictly rejected during our quality inspection.
3. Return Shipping Costs
The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the weight of metal hardware and electronic components, we recommend using a trackable shipping service and purchasing parcel insurance, as Zora Moto cannot guarantee receipt of returned items without tracking proof.
4. How to Initiate a Return
- Contact our customer support team at support@zoramoto.store within 30 days of delivery. Please include your order number, motorcycle make/model, item details, and reason for return.
- Our support team will review your request and provide you with an authorized return warehouse address and specialized packaging instructions.
- Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.